Terms & Conditions


These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Home Heat Care (A trading style of Ardor Energy Ltd. Please read these terms and conditions carefully, as they affect your legal rights. 

Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, 

  1. Home Heat Care (a trading style of Ardor Energy Limited, registered in England and Wales. Companies House Number: 12362790) will be referred to as ‘the Company’.
  2. The person ordering the product will be referred to as ‘the customer’

The Company aim to keep the information provided within our website, emails, and marketing materials current and up to date. Please be aware that this information should only be referred to as a guide. Our products, services and offers may change or update at times.

Views, comments or reviews provided by the general public on the Company’s website belong solely to the person(s) who provided them. These views, comments or reviews are not a representation of the Company and do not contribute in any way to the information, advice or product specification provided by the Company about products or services the company supply

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property of Ardor Energy Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission


Prohibited use

You may not use the Website for any of the following purposes:

  1. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
  2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.


  1. The Company endeavour to deliver goods purchased by the customer on time with the appropriate correspondence given. The customer accepts that issues arise, and such issues do not give cause for the customer to cancel their purchase. 
  2. The customer must notify the company of any restrictions that may impact on the successful delivery of goods.
  3. The customer agrees that there will be a person present at the property when goods are delivered.
  4. The company cannot take responsibility for damage or tampering of goods once goods have arrived at the customers property. The customer will be liable costs or losses incurred by the customer or the Company. 

Site inspection

  1. The customer will have the option to supply the Company with photographic evidence of their boiler and property prior to the delivery of goods and the installation of goods. By reviewing such photos in advance, the company can discuss any technical areas of the installation prior to the agreed installation date. This will help the customer end to end journey run as smoothly as possible ensuring the correct boiler and ancillary equipment are delivered. 
  2. The customer agrees that any photographic evidence submitted during or after the goods are ordered and the installation appointment is booked are true and accurate representation of the customer’s current boiler or property
  3. Upon physical inspection of the customers boiler or property, if it is apparent to the Company that the goods ordered are not fit for purpose or technically impossible to install as ordered, the Company will inform the customer of the reason(s) why it is impossible to continue as ordered and recommend alternative options to the customer. This may include a delay to the previous installation time scale agreed. If the customer is not satisfied with the alternative options the Company informed them of, the customer will receive a full refund and remove any goods already delivered to the customer. 
  4. In exceptional circumstances, the Company reserves the right to decline any order at any time. If the Company declines an order, no damages or expenses shall be payable to the customer by the Company.
  5. Upon physical inspection of the customers boiler or property, if it is apparent that additional work, resulting in additional cost to the customer is required, the Company is required to inform the customer of the increase of cost prior to the additional work required being carried out. The Company is required to inform the customer of any delay incurred. If the customer declines any addition work required, they are entitled to a full refund.
  6. The Company reserves the right to cancel or decline an order of goods or installation at any time prior to completion. No damages or expenses shall be payable by the Company to the customer excluding a refund of money paid by the customer, as outlined within this contract.

Finance and Payment

  1. If the customer opts to use the Company’s finance options to pay for goods or installation, the Company may introduce the customer to third-party finance provider on a referral basis.
  2. If the customer opts to use the Company’s finance options to pay for goods or installation, the customer will need to enter a separate agreement with the finance provider. 
  3. If the customer has entered into a credit agreement through one of the Company’s finance providers, the terms of the agreement between the two parties will apply as part of these Terms and Conditions. If the credit agreement is cancelled, then subject to the terms of the 1974 Consumer Credit Act, the contract balance will become immediately payable by the customer. This does not affect your statutory rights.
  4. If the customer opts pay by credit or debit card through the site’s secure payment service, the payment of cleared funds from the customer is required prior to goods being delivered or installed. Payments will only be deemed as received once they are showing in the Company’s bank account ‘cleared funds’.
  5. Goods supplied and installed by the Company remain the property of the Company, until fully paid for.
  6. All prices displayed via the company on the website, in emails and marketing materials are inclusive of VAT

Installation Work 

  1. The customer will need to provide the Company adequate access to and from the property on the agreed installation dates so that we can deliver and safely install equipment. You must also provide free access to water, gas and electricity (where applicable) for installing and testing your new equipment.
  2. During the fulfilment of this contract, the customer agrees to provide a safe and respectful workplace for any persons attending the installation address. We will not start or continue any work at the property if we believe there is a health and safety risk, for example verbal or physical abuse, dangerous animals and pets, hazardous chemicals, asbestos present in the working area. We will not return to site until that risk has gone, 
  3. Prior to any attendance by the Company, it is the customer's responsibility to secure any permissions or permits that may be required to authorise the work. Examples of such permit could be a listed building consent, landlord consent or freeholder agreement. We will also need evidence of this permission before we can start the installation. 
  4. Pre-existing faults, all existing pipework, valves, radiators and other equipment should all be in working order. The Company cannot accept responsibility for the cost of repair or replacement if the existing system has been poorly installed or become faulty. Any failure or consequential damage is in no way the responsibility of the Company (irrespective of if an engineer working on behalf of the Company has worked on them or not).
  5. The Company endeavour to complete work before 6.30pm on each day of installation but sometimes may need to use a reasonable amount of overtime to achieve safe completion. It is a condition of this contract that your approval to such overtime is granted, although we will always try to minimise any disruption or inconvenience. 
  6. During the installation the Company will take all reasonable care. However, it accepts no liability for any damage to existing plaster work, decorations, flooring etc which may be consequent upon the carrying out the agreed works. Small holes and cuts made to allow for materials will normally be made good but not permanently finished or re-decorated. Floorboards will be reinstated where necessary, but special and/or laminated floors cannot be permanently re-fixed. Any carpets lifted will be re-laid to the best of our engineers ability, however, we cannot be held responsible for carpets and recommend that if you have specific requirements that you employ a professional carpet fitter to remove and replace. It should be anticipated that a certain amount of redecoration may be required in the working areas which will be the customer's responsibility and is not included in the price.
  7. The customer understands that during/after any plumbing work carried out by the Company that water supply rates can change. We will test your water supply and pressure and the suitability of existing systems/pipework before we start work. The Company will not be liable for any damage caused to existing plumbing installations or any consequential damage caused by the failure or incompatibility of existing pipework, taps, valves, showers, other fittings or any appliances, nor will it be responsible if your system fails to work because of inadequate water supply.
  8. Engineers working on behalf of the Company will take all reasonable care not to damage decoration, wiring, plumbing and other services at your property, the Company cannot be held responsible for any consequential damage caused to existing services/installations that are not clearly visible.
  9. It should be anticipated that due to the wide variety of showers available and previously installed in properties it is not always possible for the Company to determine if a shower and your boiler will be compatible. The Company will not be liable if your existing shower/boiler is not compatible for any reason with a new shower/boiler. If subsequently a new shower is required, the cost for this will be borne by the customer. 
  10. The Company will not be liable for any damage to your home which is caused as a direct result of structural defects or weaknesses at the property whether they are visible or not. If you are unsure of the structural integrity of your property you should engage an appropriately qualified professional person to investigate the matter. You should also provide evidence of the findings prior to the commencement of the installation 
  11. We often need to make good old flue holes during an installation and when matching materials (such as bricks and tiles) a close match is often not possible due to older products becoming obsolete and the effects of weathering and wear and tear. The Company accepts no liability for any materials introduced to the property matching any existing materials and explicitly states variations in colour, texture and general appearance are likely and will be accepted by the customer. The customer agrees to provide their own materials, at their expense, on the day of installation if they would like a specific material (such as a matching brick) to be used.
  12. Where a boiler is to be fitted in a loft space, access to the loft must be easily accessible. The loft must have a suitably boarded walkway to the boiler position. At and around the boiler location, at least 1 m² of suitable boarding must be in place under the boiler. A permanent light should also be present. If the boiler is within 2 meters of the loft hatch, the hatch will need to be able to be closed off whilst an engineer works safely in the loft.
  13. The Company will normally only install domestic boilers in domestic properties. If the Customer is looking to have a new boiler installed in commercial premises, then the Company may be unable to do this work as the products/installer may not be suitable for the work required. Commercial premises require specifically qualified engineers and different apply different safety rules and regulations. If your gas meter can supply more than 6 cubic meters of gas per hour, then you should contact the Company before placing your order as again different qualifications and rules may apply.
  14. The engineer will take pictures of your completed installation and ancillary equipment for the Company's auditing process and our own records. The Company managers, supervisors, trainees or apprentices can also attend the installation. On occasions the Company may use pictures of installed equipment for marketing purposes.
  15. During installation, our process requires the engineer to have access to working tablets and/or other communication devices. If the engineer is unable to get adequate 4G reception, the house holder agrees to make available to the engineer access to their telephone and internet connection for no charge. The engineer will disconnect any such devices before the installation is complete. 
  16. Upon completion of the installation, the customer may inspect the work before the engineer leaves the property. Once the Company's appointed engineer is satisfied that the work is complete and the customer has been given the opportunity to inspect, then all works required to fulfil the contract are deemed to have been completed.
  17. On some installations other trades may be required after the gas installer to complete the work. For example, an electrician may be required to wire motorised valves or controls to a new boiler. In such circumstances, the engineer will try to leave the equipment working until the other professional can attend and perfect the installation at a time convenient to the customer.
  18. On rare occasions some things do not go to plan with the new boiler installation, e.g. part of the appliance may have been damaged in transit. The Company works closely with manufacturers and suppliers in order to rectify and issues as quickly and efficiently as possible. The customer agrees to give the Company and its operatives reasonable opportunities to put things right by providing access and time to fix any such issues. In addition to this, the customer agrees to minimise or avoid any losses it may suffer as a result of the actions (or non-actions) of the Company or the appointed operative.
  19. All engineers will carry out a risk assessment of each installation on arrival. Included in the price is provision to access any external parts of a property where work is to be carried out providing it can be safely reached using a set of extension ladders (6m length) and a roof ladder (6m length). If access is required to the property exterior which is impossible to access safely using this regular equipment, then scaffolding or other access platforms/equipment may be required. The customer accepts that the Company will never risk the safety of engineers attending a property, and suitable access equipment may be required for which the customer will pay directly for or will reimburse the Company. The engineer and or the Company will discuss the cost of any access equipment needed prior to commencement of the work. The Customer can cancel and receive a full refund if they do not wish to pay for any access equipment that is required. Any delivered goods would then be removed from the property. 
  20. The price we quote does not include removal of any dangerous materials and asbestos. You can call a specialist contractor to remove the dangerous materials however we will need to see the clean air certificate that they provide you before we can start any work. 
  21. UK Law, your installation is bound by the laws of England, Scotland or Wales whichever country the installation address is situated.

Warranties & Guarantees 

  1. The Company guarantees pipework in direct relation to the appliance or any other items that were replaced or installed during the works completed by The Company for 12 months from the date of commissioning. Any workmanship will be done with reasonable skill and care by a suitably qualified person. The installation of pipework, joints and hand applied seals benefit from a 1-year warranty to include all parts and labour. The warranty does not cover acts of vandalism, 3rd party negligence, acts of God or Terrorism or willful damage. 
  1. The Company will not accept liability for a System Rebalance, System Re Pressurization or air bleeding of the system. The Company will not be liable for the cost of resolving existing circulation issues.
  1. Your new boiler has a manufacturer backed warranty providing it has been inspected and maintained annually. It will need to be serviced annually by a Gas Safe Registered engineer. The cost of servicing and inspecting after installation is not included in the price. The customer must organise and retain service records for their boiler which must be produced to the Company or manufacturer upon request if making a claim under the warranty. After the installation, the company will ordinarily register your boiler warranty with the manufacturer and may email you the relevant details. For the avoidance of doubt, the warranty is provided by the manufacturer of the equipment supplied and not by the Company.
  1. You must notify the manufacturer of any warranty claim against equipment or components as soon as reasonably possible once you become aware of the fault with. Contact details are supplied in the instruction manual provided to you. 
  2. The warranty set out above applies specifically to the equipment installed as part of this contract. Any existing timers, controls, showers, radiators, pipework, drains, or other equipment are completely excluded from any warranty offered.


  1. There is a 14-day cooling off period starting from the date of signed acceptance of the quotation during which the Customer has the right to cancel the order without any penalty. After this time the deposit will be retained by the Company for all unrecoverable costs incurred as a direct result of the cancellation.
  1. If the customer cancels the order within the 14-day cooling off period, it will be requested in writing by the Company. The Company will process any refund of a deposit that is due to the customer within a 14-day period of receipt of the formal cancellation. If you have signed a credit agreement which relates to your quotation the credit agreement will be automatically cancelled if this agreement is cancelled. 
  1. The customer will waive the right to cancel should they request the installation to completed within 14 days of the order being placed and the Company starts the work within this 14-day period. This event will be deemed as the Company has been engaged to carry out urgent works at the customers property. 
  1. If equipment has already been delivered when the cancellation is made, then the customer is responsible for keeping any goods safe and secure until collection by the Company appointed agents can be completed. Upon satisfactory collection the Company will then process the respective refunds. 

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please follow (ins. Link to Privacy and Cookies policies)

Availability of the Website and disclaimers

Any online facilities, tools, services or information that Ardor Energy Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Ardor Energy Ltd is under no obligation to update information on the Website.

Whilst  Ardor Energy Ltd  uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

The Company accepts no liability for any disruption or non-availability of the Website.

The Company reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.


You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions    together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

 Ardor Energy Ltd Details

Home Heat Care (a trading style of Ardor Energy Ltd) is a company incorporated in England and Wales with registered number 12362790 whose registered address is Ardor Energy Ltd, Mahre Business Centre, Higher Audley St, Lancashire, BB1 1DH You can contact Home Heat Care by email on info@homeheatcare.com.

Home Heat Care
Home Heat Care are expert providers of new heating solutions including new boilers and energy saving measures across the North of England and Scotland.

Our Address

Mahre Business Centre
Higher Audley Street
© 2022 Home Heat Care. All rights reserved.
Ardor Energy Ltd (FRN 928575) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736).

The permissions of Consumer Credit Compliance Limited as a Principal firm allow Ardor Energy Ltd to undertake credit broking. Ardor Energy Ltd acts as a credit broker and not a lender and do not receive a fee for the introduction.

Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of full outstanding balance must be made.